At Salmanzade, we are committed to providing reliable and responsive customer support to ensure the best possible shopping experience for our customers. This Support Policy explains how customers can receive assistance and how support requests are handled.
1. Customer Support Availability
Our customer support team is available to assist with inquiries related to:
Product information
Order status and tracking
Shipping and delivery questions
Returns and refunds
Payment issues
General website assistance
Support requests are handled during our official business hours.
2. Contact Methods
Customers can reach our support team through the following channels:
Website Contact Form: Available on the Contact page
Live Chat: Available on the website during business hours (if enabled)
We aim to respond to all inquiries as quickly as possible.
3. Response Time
Our typical response times are:
Email inquiries: within 24–48 business hours
Live chat: immediate or within a few minutes during active hours
Contact form submissions: within 24–48 business hours
Response times may vary during high-demand periods or holidays.
4. Order Support
If you need assistance with an order, please provide the following information when contacting support:
Order number
Name used during purchase
Email address used for the order
A brief description of the issue
Providing complete information helps us resolve your request more efficiently.
5. Returns and Complaints
For issues related to damaged, incorrect, or defective products, customers should contact support as soon as possible after receiving the order. Our support team will guide you through the appropriate return or resolution process.
6. Customer Responsibilities
To ensure efficient support, customers should:
Provide accurate and complete information when submitting requests
Communicate respectfully with our support team
Follow the instructions provided by support representatives
7. Policy Updates
Salmanzade reserves the right to update this Support Policy at any time. Any changes will be reflected on this page.
